Complaints Procedure for Aequitas Automotive Ltd trading as GapInsurance 123

At Aequitas Automotive Limited, we pride ourselves on our high standards of customer care and are constantly striving to exceed customers expectations and openly welcome feedback. We take all comments as constructive and look forward to your comments.


In the unlikely event that you should wish to make a complaint for what ever reason in the first instance we would request that you make any formal complaint directly to us by email.


Complete customer satisfaction is paramount to us and our company ethics. We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. Alternatively, you can post your complaint to: 


Head of Customer Services

GapInsurance 123

Aequitas Automotive Limited

Aequitas House

56 Hamilton Square



CH41 5AS,

We will then we respond to you within 7 days.

You can also telephone us on our free phone number 0800 195 4926.


In this case, we would ask that you clearly mark your letter 'complaint' .

If Aequitas Automotive Limited are unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further. Please click to find out how to initiate a complaint to the financial services ombudsman Alternatively, you can open a dispute with the Online Dispute Resolution Website which is an official website managed by the European Commission. This does not affect your statutory rights in any way.